Frequently asked questions

Helpful answers, all in one place.

Quickly find essential information about your account, memberships, safety, privacy and MATONDI features.

01

Discover MATONDI

Who is MATONDI for?

MATONDI is designed for adults aged 25 and over who want genuine connections in a respectful, discreet and safe environment.

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02

Account and profile

How do I create and complete my profile?

Create your account on the Web, Android or iOS, then add your information, photos and interests. A complete introduction helps other members get to know you.

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03

Memberships

Can I use MATONDI for free?

Yes. A free plan lets you discover MATONDI. Paid memberships add visibility, search and privacy benefits depending on the selected plan.

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04

Safety

How does profile verification work?

Verification helps confirm that a profile belongs to a real person. MATONDI may request verification elements and also uses moderation tools to strengthen trust.

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05

Privacy

How does MATONDI protect my privacy?

You control several aspects of your profile visibility. Data and conversations are protected, and reporting or blocking tools remain available when needed.

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What is Ghost Mode for?

Reserved for Diamond members, Ghost Mode provides advanced discretion while browsing. Voluntary interactions, such as sending a message or gift, may still reveal your identity to the member concerned.

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06

Payments

How are payments handled?

Payments are processed through the platforms and payment providers configured by MATONDI. Applicable amounts and conditions are displayed before confirmation.

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07

Features

What can I share on my profile?

You can show your personality through your information, interests, an audio or video introduction and Stories, depending on the features available with your plan.

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How do virtual gifts work?

Virtual gifts let you show interest or mark an occasion. You can keep them in your collection and choose the right moment to send them.

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08

Support

How do I contact MATONDI support?

Use the Contact page and select the subject that matches your request. The MATONDI team usually replies within 24 to 48 business hours.

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